Appliance Service Survey

Name:*
Address
City, State, Zip
Phone ( ) -
Technician*
E-mail Address*
Have you used Andy's Previously?
 
Type of appliance:
Brand:
Age (if known):

Questions regarding phone rep

Select on a scale of 1-5 with 1 being poor and 5 excellent
1. Did you personally call in for service?
 
2. Were you placed on hold when you called in?
 
3. Professionalism and courtesy
  1 - Poor
2
3
4
5 - Excellent
4. Ability to communicate clearly
  1 - Poor
2
3
4
5 - Excellent
5. Knowledge
  1 - Poor
2
3
4
5 - Excellent
6. Overall handling of call
  1 - Poor
2
3
4
5 - Excellent

Questions regarding service technician

Select on a scale of 1-5 with 1 being very dissatisfied and 5 being very satisfied
7. Did the technician arrive when scheduled?
 
8. Were you home at time of service?
 
9. Explanation of the problem and estimate
  1 - very dissatisfied
2
3
4
5 - very satisfied
10. Explanation of the work that was completed
  1 - very dissatisfied
2
3
4
5 - very satisfied
11. Knowledge and competence
  1 - very dissatisfied
2
3
4
5 - very satisfied
12. Technician appearance
  1 - very dissatisfied
2
3
4
5 - very satisfied
13. Treating you as a valued customer
  1 - very dissatisfied
2
3
4
5 - very satisfied
14. Overall performance of technician
  1 - very dissatisfied
2
3
4
5 - very satisfied

Questions regarding overall service experience

Select on a scale of 1-5 with 1 being very dissatisfied and 5 being very satisfied
15. Was repair completed in one trip?
 
16. How would you rate the value of the repair?
  1 - very dissatisfied
2
3
4
5 - very satisfied
17. How likely are you to use Andy’s again?
  1 - very dissatisfied
2
3
4
5 - very satisfied
18. How likely would you be to recommend this service company to someone you know?
  1 - very dissatisfied
2
3
4
5 - very satisfied
Additional Comments:
 
Confirmation Code:
Enter the code shown in the box before clicking on submit.

Note: Fields marked by an asterisk (*) are required.